What will you be doing at MBRF?

• Manage product listings, content accuracy, and assortment across assigned e-commerce customers and marketplace platforms, ensuring excellent digital shelf execution.
• Drive sales growth and execution excellence across e-commerce channels by monitoring performance and supporting the achievement of business targets.
• Ensure full product distribution and availability while aligning MBRF growth strategies with customer and marketplace objectives.
• Execute promotions, campaigns, and online activations while monitoring visibility, search rankings, banners, and overall online performance.
• Monitor stock availability, replenishment requirements, and inventory rotation in collaboration with Supply Chain and Demand Planning teams.
• Coordinate urgent deliveries, manage exception handling, and follow up on out-of-stock situations to maintain service levels.
• Manage customer relationships through regular business reviews, customer meetings, and continuous collaboration with e-retail partners.
• Support customer satisfaction by resolving operational issues, complaints, and service-related escalations in a timely manner.
• Coordinate content updates, artwork approvals, and product information management to ensure accuracy across all platforms.
• Monitor statements of account, collections, credit notes, and financial reconciliation activities to ensure effective account management.
• Work closely with Sales, Marketing, Finance, Customer Service, Quality, Supply Chain, and external customer teams to deliver business objectives.

What kind of profile are we looking for?

• Bachelor’s degree in Business Administration, Marketing, Commerce, Supply Chain, or a related discipline.
• 2-5 years of experience in E-Commerce, FMCG Sales, Sales Operations, Trade Marketing, Customer Service, or a related commercial function.
• Experience working with retailer portals, e-commerce platforms, and marketplace customers is preferred.
• FMCG industry experience is highly desirable.
• Strong understanding of e-commerce operations, online execution, and key digital commerce performance metrics.
• Fluent in English; Arabic is considered an advantage.
• Advanced Microsoft Excel skills; experience with Power BI is preferred.
• Experience analyzing sell-out, stock, market, and performance data to support commercial decisions.

What competencies are key to this role?

• Strong commercial acumen and customer-focused mindset.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Attention to detail and strong execution skills.
• Proactive approach to issue resolution and continuous improvement.
• Strong financial awareness and ability to manage collections, reconciliations, and account-related processes.
• Ability to build productive and long-term customer relationships.

What can you expect from MBRF?

• Being part of a global, collaborative and dynamic working environment.
• Strong corporate culture with commitments to customers, employees and the communities we serve.
• Vertical, horizontal and cross-functional growth opportunities.
• Competitive compensation and benefits package.

Apply now and develop your career at MBRF!